Balancing the multiple responsibilities of being a property manager and possibly acting as liaison between owners and tenants may sometimes seem like having several bosses with wildly different needs and expectations.
Juggling the tasks and instilling a climate of understanding and mutual respect is not, however, an impossible dream.
Communication Is Key
The first requirement is to listen well, to clearly outline expectations, and to maintain set standards. Realize that trust is founded early in any relationship. Part of any move-in orientation ought to include some basic instruction on dealing with potential emergency situations. Empower tenants by passing on specific information that can help them. Just as you are clear about rents, method of…